You're Welcome

An open letter to Bob Olson, Chairman, Chief Executive and President, Winnebago Industries:

Dear Bob,

We've seen a lot of news about Winnebago in the last few days. You posted a gross profit for the first quarter of your new fiscal year, product demand is on the rise, you're gaining market share and your stock is up significantly on the news. You're re-hiring workers, ramping up production and canceling your holiday shutdown. With a sales order backlog of more than 1500 units, things must be looking up in Forest City.

To that, we have two things to say.

First, congratulations! By the looks of things, you have successfully maneuvered the worst downturn in your industry. We commend your leadership.

Second, you're welcome! We have purchased two - count 'em, TWO - new Winnebagos in the past 18 months. And, we're guessing we are among a handful of - if not the only - customers to do so. And, these weren't itty bitty Winnies, either. No! They were both Class As, where your margins are better. We're sure your "Thank You" note to us has been misplaced by the U.S. Mail. So, we'll simply say "You're Welcome" here. It'll save us another stamp.

We're just trying to do our part to stimulate an ailing ecomony. And, we're happy to help you out. You build a mighty fine product there in Forest City. In fact, we look forward to our upcoming visit when we attend our first Grand National Rally in July. No need to make a big deal about our arrival. A simple "Thank You" and some quality warranty service will be enough.

Happy Holidays,
Paul and Mary

8 comments:

A couple of newer paintings 2019 said...

He he he!

Gypsy said...

WOW! You go guy & girl!!!

I love it, and maybe Bob will learn something from it.

Anonymous said...

Outstanding!! They do tend to forget the ones that make their margins go up don't they?

Sue and Doug said...

Two thumbs up..did you mail this? I wouLd

Margie M. said...

That is so funny! Like you guys, we have purchased 2 Class A's Winnie/Itascas. One was a 2005 35-A Suncruiser in Oct. 2005 and the second was our 2007 Tour 40TD in January of 2007. Enjoyed both of them and not sorry about either one.

Happytrails said...

Way to go!!! I love it!

Unknown said...

I'd love to see the response from Bob, if he replies, if you actually do mail your letter to him. I hope you DO.
:-)

squawmama said...

Ok your handful is getting full we also have purchased 2 new Winnies in our list of RV's... As a matter of fact the last 2 were Winnies... Our current one is a 40 Horizon... And they may not have sent a Thank-you note BUT they have always gone out of their way to help us with any problems we may have had... A note would have been nice though... Great customer service is what has helped them in these hard times... Have FUN & Travel Safe
Donna

ps lucky for us they are still around to warranty/repair our units...So many are not that fortunate...