Cummins Coach Care

We're nearly 500 miles south of Kansas City, and our personal economic stimulus program continues! On this most auspicious day (12-12-12) we have plunked down another serious wad of cash to have the window shades I've lusted after for years installed in our moose. The good folks at MCD Innovations here in McKinney have been a gem to work with. We appreciate their Texas hospitality. We'll give you a full report on our moose's Christmas gift after we get settled in our holiday spot.

Meanwhile, we wanted to share a story about another great service experience. (We could get used to this!)

These days, Kansas City is the closest thing to a home base for us. So, it's really no surprise that nearly every visit to our old stomping grounds involves a stop somewhere to care for our moose on our way in or out of town. There are a lot of systems in our rolling home. And, they all need regular maintenance. Unfortunately, said maintenance is needed on varied schedules. So, it feels like there's always something on Bullwinkle's "to-do" list.

We've been on a mission to find a service provider we can rely on in Kansas City. We have our local mobile guys we love, but they provide no chassis service. The local Freightliner dealer will happily do chassis work, but we've been far from impressed. Our dream of finding a one-stop service shop we could trust has gone unfulfilled. Until now.

Cummins, the makers of Bullwinkle's 400-horse powerhouse, has created an RV service center (actually, several of them) that is designed to provide bumper-to-bumper maintenance and repair. There are currently 45 Cummins Coach Care facilities located across the country. We are fortunate that one of them is located at Cummins Central Power in Kansas City, a mere 20 miles from our home park.  After making this wonderful discovery, we booked an appointment to coincide with our planned departure out of town.

The afternoon before our appointment, we headed north of the Missouri River with Rocky 2 in tow. No, we wouldn't normally go to the time and trouble to hook the squirrel to the moose for such a short drive. But, this seemed like the perfect time to tow our new Jeep on its maiden voyage. We're so pleased to report Rocky 2 tows like a dream!

When we arrived at Cummins Central Power, we were instantly impressed. Parking was easy, and just steps away from the Coach Care service desk. We were greeted by Chris, who was warm, courteous and professional. If you've ever taken your coach to a "truck center" you already know this is a rare combination! In most truck places, the last thing they care to see is a motorhome. But, here we felt quite welcome.

Chris directed us to the coach parking area, where we set up and settled in for the night. We were delighted not to have to face rush hour traffic for our morning appointment. This extra touch of hospitality was most appreciated. In the morning, Chris gave us a call when they were ready for us. When we dropped off the moose, Chris said he'd need a couple of hours. And, when we returned two hours later Bullwinkle was out front waiting for us. (Another rarity!) Chris gave us a full report on the service work. Everything checked out great. One item we asked them to check, a pesky leveling jack, needed to replaced sooner or later. Based on our positive experience, we decided sooner was better. A part needed to be ordered, so we extended our Kansas City stay and returned to Cummins a few days later. The work was completed promptly. Our time in the spacious, clean and comfortable waiting area flew by. Chris completed our extended warranty paperwork with a smile, and graciously offered us another night in their parking area, which we accepted. We got a fresh start in the morning, and Bullwinkle was one happy, trouble-free moose.

When it comes to moose maintenance and repair, we've had some real horror stories. What a breath of fresh air to find places like Cummins Coach Care and MCD Innovations. Gotta love it!